Digitalisation in the healthcare and social services

Digital solutions in the work of healthcare and social welfare professionals

The use of electronic health records and client information systems is part of the work healthcare and social welfare professionals. Currently, licensed practical nurses (LPN) is the largest group of licensed professionals in the healthcare and social services sector.
Statistical data on social and healthcare personnel

Surveys conducted among LPN have examined professionals’ experiences with information systems and the digitalisation of their work:

• In spring 2024, about half of LPNs perceived that their primary electronic health records or client information systems supports straightforward manner of routine tasks without extra selections. 
• More than half of LPNs (65%) considered themselves experienced or highly experienced users of electronic health records or client information systems.
• For over half of LPNs (64%), their electronic health records or client information systems had not changed during the previous year, but for one in five (20%) it had.
• One in three of LPNs (35%) used electronic health records or client information systems on a mobile device.

Data on the population’s use of digital services and digital transaction skills

Information on the use of digital services and digital transaction skills among the Finnish population is examined, for example, through the Healthy Finland survey (in Finnish: TerveSuomi) for adult population.
Digital services and digital interactions in the results of the Healthy Finland population survey (In Finnish)

Sotkanet Indicator Bank includes data on digital service use, and it can be searched by keywords.
Statistics and Indicator Bank Sotkanet

Digitalisation in the healthcare and social services takes many different forms

Digitalisation is a key part of healthcare and social services. Digital solutions, such as electronic appointment booking, remote consultations, and electronic health records and client information systems, are becoming an increasingly important part of the service system.

Digital services enable clients to manage their affairs regardless of time and place. In addition, various digital wellbeing services and applications enable the monitoring of one's own health and wellbeing.

However, digital solutions are not suitable for all situations. Therefore, it is important to continuously examine the development of digitalisation as part of healthcare and social services to ensure that services are accessible.

Digital healthcare and social services information production is developed in cooperation with various stakeholders

Digitalisation in healthcare and social services is expected to broaden in scope in the years ahead. Currently, usage data related to the Kanta services can be accessed via Kela’s Info Tray.
Use of MyKanta (Kela’s Info Tray)