Broad-based services meeting individual needs
Services meet people’s needs when they ensure that
- they are client-driven, age and developmentally appropriate and perceived as suitable by service users.
- they are accessible, effective, of high-quality and available in a timely manner,
- they are flexible, compatible and support continuity,
- they promote rehabilitation,
- they follow the equality principle: service planning paying particular attention to population groups at risk inequality
- they take the client’s family and other relations into account both as a resource and as people in need of support,
- staff maintain competence and wellbeing at work,
- they prioritise the physical health of people with mental health or substance use disorders in the same manner as rest of the population.
Expert elaborations on the themes
