National customer feedback for mental health, substance use and addiction services – Forms

Questionnaires for both outpatient and institutional care can be printed out for use.

Questionnaire in outpatient care (in English)

Questionnaire in inpatient care (in English)

Avohoidon lomake

Laitoshoidon lomake

Enkät inom öppenvården (på svenska)

Enkät inom avdelningsvården (på svenska)

The use of the forms is free of charge, but if they are referred to, THL must be mentioned as the original developer of the questionnaires and the original article must be referred to in full: Viertiö S, Therman S, Kuussaari K ja Suvisaari J. Patient-Reported Experience Measures for In- and Outpatients in Mental Health and Substance Use Services: Psychometric Properties and Results From a Nationwide Survey in Finland. Int J Methods Psychiatr Res 2025.