Good practices

On these pages, you will find various work methods and approaches that can help you develop your professional expertise in both customer work and as part of a diverse and multilingual work community. Some of these work methods are suitable for working with immigrant clients, some for promoting the well-being of professionals, and some for developing the practices of a diverse work community.

Explore good practices:

• Cultural competence and cultural sensitivity

• Holistic work approach

• Case management

• Working with the assistance of an interpreter

• Rehabilitation services for immigrants

• Compassion fatigue and work guidance

• Diversity in recruitment

• Communication in emergency situations and emergency conditions

• Participatory operating methods in disruptions and emergency conditions